PRODUCT SUPPORT ENGINEER

Wie zijn we?

Wij zijn Deceuninck, de slimste keuze voor de meest innovatieve raam- en deuroplossingen. Als een uiterst betrouwbare partner voor onze klanten over de hele wereld, bieden we hen milieuvriendelijke producten aan die het comfort van huizen en gebouwen verhogen op het gebied van isolatie, veiligheid, akoestiek en luchtkwaliteit. Ons doel is om oplossingen te bieden voor een betere wereld.

What are your responsibilities?

The product portfolio of Deceuninck includes a wide range of window and door systems, sliding systems, roller shutter boxes, terraces, cladding and all kinds of building profiles, this in
PVC, aluminium and composite materials.
For the Applications Engineering department we are looking for a Product Support Engineer. You will work on technical information, CAD & documentation of our product applications,
guidelines, manufacturing and installation processes. You will work at our Headquarter in Gits, in close collaboration with colleagues from the
Product department EU as well as other product team members working in our European sales regions. You will report to our Application Engineering manager Europe.

You identify the needs and explore how technical information can be converted in documents & manuals.
You create CAD drawings & descriptions in a standardized & transparent way for product presentations, manuals and guides, using tools like CAD & Adobe suite (Indesign)
You explore how technical content can best be shared with the local product teams and
the Deceuninck customers.
You collaborate in a close cooperation with colleagues of the EU Product teams in Gits, Application Test Centre, Designers & Product managers, Field Technicians to fully
understand how the products are processed & installed.
You make visual representations, Renders of products, product applications and manufacturing processes.
You are part of the technical helpdesk where you assist the local product teams for technical support. Supporting then with dedicated drawings, calculations, analyses, …
You have a close cooperation with the Product Software Team and support them to maintain the datasets & programming new profiles or systems
You closely follow up on digital evolutions linked to technical documentation creation and
sharing.

Who are we looking for?

Technical background (bachelor’s or master’s degree or equivalent by experience)
Having knowledge of the window, door, construction industry is a plus
You are a fluent communicator.
A good knowledge of English is a requirement. Knowledge of French or other languages (Dutch, German) is a plus.
You have a critical attitude and are always looking for the 'why' of things.
You work in a structured way and think process-wise.
Ability to work under strict deadlines
You are hands-on.
You can work perfectly well independently and in a team.
You have a sound knowledge of MSOffice, Adobe and CAD application

What do we offer?

Being part of an international and listed company, where you work at the headquarters in a dynamic and collegial atmosphere
An analytical and challenging function with ample space for autonomy and personaldevelopment
We offer a competitive salary and benefits package (group insurance, hospitalization insurance, meal vouchers, 12 ADV days, …), in line with your experience
Being part of an international and listed company, where you work at the headquarters in a dynamic and collegial atmosphere
An analytical and challenging function with ample space for autonomy and personal development
Care stands for attention to well-being, ironing service, flexibility in working hours and home working policy, working in a congestion-free environment. You can also get to know
your colleagues better in a pleasant way at numerous activities, such as the Saint party,
Summer- and afterwork drinks...
A company where the values of Trust, Top Performance and Empowerment are central every day.

Interested or do you have questions? Please contact our Talent Acquisition Specialist, Fleur Deprez, +32 473 91 44 53 or fleur.deprez@deceuninck.com

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